Refund Policy
Welcome to Wgamei!
We sincerely welcome you to join our gaming community. Our goal is to ensure that every player can enjoy a satisfying gaming experience. Below is our refund policy for platform purchases, which details the circumstances and conditions in which we can provide a refund. When you make a purchase, it is deemed that you have read, understood and agreed to all the terms of this policy.
Eligible for refund scope
We will consider approving refund requests based on the following circumstances:
Technical issues: If you find that the content you purchased is defective or not working properly, you may be eligible for a refund.
Unauthorized transactions: If you believe that the purchase was made without your authorization, you can apply for a refund.
Wrong purchase: If you purchase the wrong product due to negligence or an error occurred during the purchase process, you can apply for a refund within the specified time.
Repeated deductions: We will refund the excess amount of multiple deductions caused by payment system failures.
Product or account abnormalities: If you encounter product recharge failures or account-related issues, we also accept refund applications.
Refund application process
If you need to apply for a refund, please follow the steps below:
Please contact our customer service to inform the product that needs to be refunded and the reason for the refund.
Our customer service will verify whether it is within the refundable range based on the information you provide, and will inform you how to refund.
Please follow the refund steps provided by the customer service to complete the refund operation.
Refund Processing Time
We strive to process all refund requests within 5-7 business days. However, the actual time to receive the funds will vary depending on your payment method. Especially during the holidays, the processing time may be longer, but it will not exceed 30 days. If you do not receive the refund within 30 days of approval, please contact us to inquire about the status.
Update
Please note that we reserve the right to modify this refund policy when necessary. Any changes will be posted on the website and apply to all future transactions.
Contact Us
If you have any questions about the refund policy or need help submitting a refund application, please feel free to contact our customer service team. We look forward to providing you with help and support.